Contact

• Members — memberships, credits, bookings, refunds: admin@vibepassltd.com
• Privacy and data requests: admin@vibepassltd.com
• Venues and partners — hosting an event with us: admin@vibepassltd.com

Write from the email address on your account where you can. It saves us asking you to prove the account is yours.

[to be confirmed]

VibePass Limited
[to be confirmed]
Registered in Ghana, company number [to be confirmed]

These answer most of what people ask us:

• Cancelling your membership — do it in the app, under Membership. You keep your plan until the end of the month you paid for.
• Refunds — what we refund and when is set out on our Refunds & Cancellations page.
• Credits missing after a payment — they usually land within a minute. If they have not arrived after an hour, email us with the date and amount and we will find the payment.
• Cancelling a booking — do it in the app, under Bookings. Cancel more than 24 hours before the event and the credits go straight back.

Tell us what went wrong at admin@vibepassltd.comand put “Complaint” in the subject line. We will acknowledge it within two working days and tell you who is dealing with it. If you are in the UK and we cannot resolve a data-protection complaint between us, you can escalate to the Information Commissioner's Office at ico.org.uk.