Delete your account

• Open VibePass and sign in.
• Go to Settings, then Account & Security, then Delete account.
• Read what will happen, type DELETE, and confirm.

Email admin@vibepassltd.comfrom the address you sign in with, with the subject “Delete my account”. We will confirm it is you and delete the account within 30 days, usually much sooner.

• Your profile: name, city and photo.
• Your posts, photos and videos, comments, reactions, event chat messages, and direct messages with event providers.
• Who you follow, who you have blocked, and your notifications.
• Your membership: billing is cancelled first, so you are not charged again.
• Your credits: any unused credits are lost and are not refunded.
• Upcoming bookings are cancelled.

• Past bookings stay on the venue's records, without your name, because providers are paid for them.
• Payment and refund records are kept for six years, because tax and accounting rules require it.
• Reports about content you posted may be kept for up to two years, so repeated abuse can be recognised.

If you own a provider account, email admin@vibepassltd.com first: we close the business side (events, bookings and payouts) with you, and then you can delete your personal account.